Gambling should be enjoyable entertainment — never a source of stress, financial hardship, or personal harm. pg77 is committed to providing every player with the tools, information, and support needed to stay in control at every stage of their gaming journey.
pg77 strictly enforces an adults-only access policy. You must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting market on this platform. This age requirement applies to all players throughout Indonesia and is verified as part of our mandatory KYC (Know Your Customer) process.
We are uncompromising on this standard. Any account found to have been registered by a person under 21 will be immediately suspended, all associated funds will be frozen pending investigation, and the case will be escalated in accordance with our legal obligations. We also actively encourage adults to use parental control software to prevent minors from accessing gambling content online.
Every responsible gaming tool listed below is available to all pg77 players free of charge. You can activate or adjust these tools at any time through your Account settings or by contacting our support team. There is no waiting period to set a restriction — but cooling-off periods apply before restrictions can be loosened.
Set a cap on the total amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
Available NowRestrict the maximum net amount you can lose over a defined timeframe. When your loss limit is reached, betting markets will be temporarily unavailable for the remainder of that period. This tool helps you maintain financial perspective during extended sessions.
Available NowDecide in advance how long each gaming session should last. When your chosen time is up, pg77 will display a clear on-screen notification and, if you have selected it, automatically log you out. Short, defined sessions are strongly associated with healthier gaming habits.
Available NowEnable regular pop-up notifications during play that display the current session duration, total amount wagered, and net win or loss position. Reality checks are a simple but powerful reminder that keeps real-world financial context front of mind while you play.
Available NowRequest a temporary account suspension for a short period — 24 hours, 7 days, or 30 days — without committing to full self-exclusion. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved and remains fully accessible when the period ends.
Immediate EffectChoose to exclude yourself from pg77 for a longer fixed term — 30 days, 90 days, 180 days — or permanently. During self-exclusion, your account is fully suspended: no login, no deposits, no marketing communications. Reinstatement requests are not accepted for the first 30 days of any exclusion period.
Permanent Option AvailableProblem gambling can affect anyone regardless of income, background, or gaming experience. It often develops gradually, making early awareness critical. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm:
Answer honestly — if you find yourself saying "yes" to three or more of these questions, we encourage you to use one of pg77's player protection tools or contact our support team for a confidential conversation.
This self-check is for personal reflection only — it is not a clinical diagnosis. If you are concerned, contact our support team or a qualified counselling service.
Requesting a self-exclusion or time-out is straightforward and takes less than five minutes. You do not need to provide a reason. The restriction is applied immediately, with no questions asked. Follow the steps below:
Access your pg77 account using your registered email address and password. Two-factor authentication will be required if you have it enabled.
Click your profile icon in the top-right corner and select Account Settings from the dropdown menu.
Inside Account Settings, select the Responsible Gaming tab. You will see all available player protection tools listed clearly.
Choose from Time-Out, Self-Exclusion, Deposit Limit, Loss Limit, or Session Time Limit. Select the duration or value that suits your needs.
Review the details and confirm your selection. The restriction is applied to your account immediately. You will receive a confirmation email to your registered address.
If you encounter any difficulty activating a restriction, or if you prefer to request it by email, contact us at [email protected]. We will apply the restriction within minutes.
All limit reductions and exclusion requests take effect instantly — no delays, no grace periods, no override window.
Our support agents are trained to handle responsible gaming requests with empathy and full confidentiality at all times.
Once self-exclusion is active, all promotional emails, SMS messages, and bonus offers are immediately suppressed for your account.
Your account balance is fully preserved during any exclusion or time-out period. Withdrawal of funds remains available throughout.
Answers to the questions our players most frequently ask about responsible gaming tools, self-exclusion, and how pg77 supports player wellbeing.
Our responsible gaming support team is available around the clock. Whether you want to set a limit, request self-exclusion, or simply talk through your concerns in confidence, we are here. All responsible gaming requests are handled with empathy and strict confidentiality — no judgment, no delay.
Read our full Terms & Conditions to understand your rights and obligations as a player, check our Privacy Policy to see how your data is protected, or visit our FAQ for quick answers to common questions.
Adults only (21+) | Play Responsibly | All player protection tools are free on pg77